Contact us

Support to stay living independently for longer is available here

If you are concerned for the wellbeing of someone, please go to our concerns about wellbeing information on our website.

Births, deaths and marriages

Most of the information you require and a range of online booking and ordering options is available on the following pages on our website.

• Births, deaths and marriages

• Ceremonies

Citizenship

If you are looking to book a British citizenship ceremony please go to booking a British citizenship ceremony on our website.

Blue Badges

To check if you may be eligible for a Blue Badge please go to our who can apply for a Blue Badge page.

If you are looking to apply or reapply for a Blue Badge please go to apply or reapply for a Blue Badge on our website.

Parking

• Parking appeals or payments

• Bus lane/gate appeals or payments

Appeals must be made in writing and Penalty Charge Notices (PCN) will not be dealt with over the telephone.

Permit applications can be made online, all information can be found on our parking pages.

Concessionary bus passes

You can apply for or renew your concessionary bus pass online (Cambridgeshire and Peterborough Combined Authority website), renewals can be made up to 6 weeks before the pass expires.

Buses

For bus timetable information please go to Bus timetables (Cambridgeshire and Peterborough Combined Authority) (opens in a new window) website.

For Cambridge Park and Ride timetable information please visit the Cambridge Park and Ride (opens in a new window) website.

For Busway timetable information please visit the Busway (opens in a new window) website.

For information around childcare entitlements please go to our free childcare for 2 year olds or free childcare for 3 and 4 year olds on our website.

If you are concerned about the wellbeing of a child, please go to our safeguarding children and child protection information on our website.

For information on Education, Health and Care Plans please go to the EHCP page on the SEND Information Hub website.

You can report problems on the highway including potholes, verges, flooding, winter gritting, repairs and road improvements on the roadworks and faults (opens in a new window) page of our website.

To view information on upcoming roadworks please go to our Roadwork and traffic information page

Renew items online

You can visit your library account (Spydus website) to renew items online.

Library building details

To view information about our libraries such as opening times please go to visit a library on our website.

Book a library event

For information about booking on to a library event please go to Library Live | Home. For information on Rhymetime or Storytime events visit 50 Things to Do | Cambridgeshire & Peterborough.

Account errors

You can complete an online form for library items you think are on your account in error. This includes if you think you:

• have already returned an item which is still showing as outstanding on your account
• never borrowed an item on your account
• have lost an item.

Renew your library account

You can confirm your details to reactivate your library account.

Please view the types of planning applications we manage before contacting us.

For general planning applications (including residential planning applications) please contact your local district or city council.

For information on Primary, Secondary or In year admissions please go to apply for a school place on our website.

For information on eligibility and how to apply for school transport please go to School transport on our website.

To find out term and holiday dates please go to our school term dates page.

Find out more on our Swaffham Prior Heat Network page.

Consumer advice on issues with products or services 

Business dispute advice 

Report an issue or suspected criminal trading activity 

Business compliance advice services for start-ups and existing businesses (free signposting, pay-as-you-go advice services and Primary Authority advice) 

Guidance for businesses – food standards, product safety, animal health, single use plastics and age restricted sales 

Licensing – petrol and explosives/fireworks 

Animal Feed registrations and approvals 

Please use our enquiry form for any other issues

Household recycling centres

To check if you need an e-permit to visit a Household Recycling Centre please go to Household Recycling Centre e-permit scheme on our website

Bin collections

For information and queries relating to kerb side collections, please contact your district council.